Knowledge Base

I get 'access denied' errors when trying to connect to MySQL

If you cannot connect to the MySQL server, there could be some causes:

- Incorrect MySQL hostname.
You must use the MYSQL IP as your MySQL hostname.

- Incorrect MySQL username / password or database name.
You can find / setup the MySQL username and database by clicking on MySQL icon in the from control panel. You can also change the MySQL user password from here.

- You have not added MySQL user to the database.
This is a very common issue that people forget to do. In order to have a fully operational MySQL database you must also add a MySQL user to the MySQL database and assign full permissions. You can achieve this by clicking on the 'Add' button under 'cPanel' -> 'MySQL Databases' -> 'Add User To Database' section.

If you are still unable to connect to MySQL you can try to confirm whether it is a problem with the server or with your script: if you can enter the phpMyAdmin from the members area that means everything is working fine on our side and it must be a problem with your PHP script. Contact as and include as much detail as you can about the problem and we will try to help you.